Off-the-job training at Starbucks includes a number of elements. One is attendance at the "Support Centre" where "Partners" are trained in the art of coffee-making. Another is the national shut-down of all stores for three hours in the USA that is being described here. During that time, "Partners" improve their skills,receive coaching and feel motivated. Very interesting mixture of learning, teamwork, motivation, a break from work with accompanying loss of revenue, and support from head office.
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